OK, this is a follow-up post to this first post in March where I was wondering about this weird Discover "It" Card commercial, where they are suggesting that they treat you like you would treat you. I have now watched the whole series and have concluded (as much as this is possible) that the actors are DIFFERENT PEOPLE in each commercial-- one playing the cardholder, and one playing a customer service rep that looks enough like the cardholder.
Here is the version of this commercial series that convinced me.These two old white guys are definitely NOT the same person.
I still think this series is totally confusing and takes away from the overall message of the Discover Card brand and this new service they're rolling out. But, and I don't know if this is in response to people talking about how confusing the series was-- it does seem like they are now trying to make the actors look different. Here's an example of a commercial in this series where you can clearly tell that these actors are not the same person: When I told Stephan about this further development in the case of the commercial series, he said: "So, now they're deliberately confusing you to try to get you to use a product that you don't want and no one accepts. Great!" Also-- who is the Agency of Record for this series? I am going to the Effie Awards this week. Maybe they will be there and I can ask them!